Frequently Asked Questions
Product Questions
No! Our pieces are made for everyday wear, and showering or working out in them is perfectly fine! For the best results, we recommend our Jewelry Cleaner.
We use only the finest 14k/20 gold-filled metal and .925 sterling silver in all of our pieces. Each order includes a care card with full instructions to help your jewelry stay beautiful for years to come. As with all fine jewelry, we suggest avoiding harsh chemicals such as hand sanitizer and chlorinated water to keep your pieces looking their best.
Because our gold-filled and sterling silver pieces are made from precious metals, they will develop a natural patina over time. This is normal and gives your piece that heirloom-level aesthetic!
Click here for instructions and a video tutorial on how to put on your bracelet!
We use only the finest 14K gold-filled and .925 sterling silver precious metals that will not tarnish. We want your pieces to last a lifetime! With the proper care, your pieces will remain as shiny and beautiful as the day you received them.
It depends on the piece and what you want engraved. Check out our engraving guide for help! Please note there is an extra fee for extra long and double engravings due to the additional labor involved. Please reach out if this is something you are interested in!
Every order arrives in one of our elegant white keepsake pouches, accompanied by a care and instruction card, as well as a polishing cloth. The pouch is placed inside a beautiful green box. For in-store pickups, your items will be presented in an ivory Created gift bag.
Please note: for orders containing multiple pieces of jewelry, we will package all items together in a single box unless you request separate boxes.
Sizing Questions
Click here for instructions on how to properly measure your wrist and put on your bracelet. If you are having trouble determining your size, please message us, as not all pieces can be resized.
If you're local to Lexington, KY, you can stop by our office to be measured as a free service. If not, many jewelry stores will also help you determine your ring size for free. If you need help determining your size, reach out—we're happy to help!
For women, the average bracelet size is 6.5 inches. However, we believe the “one size fits all” approach doesn’t guarantee the perfect fit. That's why we handcraft every bracelet to your unique wrist size!
Click here for instructions on how to find your wrist size!
Care Questions
We’re happy to offer repairs and resizing on pieces when possible. Please keep in mind that bracelets cannot be sized up. If you’d like to have your piece resized or repaired, please complete the service request form.
We use only the finest 14K gold-filled and .925 sterling silver in all of our pieces. Each order includes a care card with full instructions to help your jewelry stay beautiful for years to come.
Our pieces are made for everyday wear — showering or working out in them is perfectly fine! For the best results, we recommend using our Jewelry Cleaner, which quickly restores shine, removes daily buildup, and is safe for all Faithful Platform and Created Bracelets products, including delicate stones.
As with all fine jewelry, we suggest avoiding harsh chemicals such as hand sanitizer and chlorinated water to keep your pieces looking their best.
When you are not wearing your pieces, we suggest that you store them in the white Created keepsake pouch in which they arrived. You can also store them in a ziplock bag or an anti-tarnish bag (available online at places like Amazon).
Shipping & Return Questions
Due to the intentional, handmade nature of our pieces, your order it will ship within 7 to 10 business days. Estimated shipping time is 3-4 business days. Free pick up at our office in Lexington, KY, is also available.
It depends on the piece you order. You can view our entire return policy here. Please note that all orders of five or more pieces are non-refundable. If your order is eligible for return, please complete this form.
If you're unsure, please don't hesitate to reach out to us. We want to make sure you love wearing your pieces for years to come!
About Us
Created Bracelets is now officially under the Faithful Platform Family of Brands. But don’t worry—Created is still Created. While nothing changes about our mission, we're excited to have more support and a team to help bring my ideas to life and reach more people with our handcrafted pieces.
Through Faithful, you can purchase custom fine jewelry at a fraction of the cost of typical retail prices. They specialize in diamond, gemstone, pearl, and gold jewelry and would be happy to help you design the piece you have in mind.
While we don’t have a traditional retail storefront, we’re a family-owned, online boutique proudly based in Lexington, Kentucky. Our headquarters are located at Faithful Platform: 851 Corporate Drive, Suite 200, Lexington, KY 40503.
If you're local, you're welcome to select free local pickup at checkout. We also regularly host pop up shops where you can see our pieces in person, get measured, and shop exclusive one-of-a-kind items. Be sure to follow us on Instagram for updates on where we’ll be next!
